Return & Refund Policy
Eligible delivered products can be submitted for return or replacement from the customer order page within the configured return window.
Return Window
The applicable return deadline is displayed on eligible delivered orders. Requests submitted after the configured window may not be accepted.
Return Request
- Open My Account → Orders → View Order.
- Choose Return / Replace when the order is eligible.
- Select the product, quantity, reason and condition, then submit the request.
- Track the request from My Account → Returns.
Condition Review
Returned products may be inspected before a refund or replacement is completed. Products reported as damaged, used or otherwise non-resellable may require additional review.
Refunds
Approved refunds are processed against the applicable order/payment record. Bank or gateway settlement time can vary after a refund has been successfully initiated.
Replacements
Approved replacements are subject to stock availability and may use a separate shipment. Tracking is provided when available.
For order-specific help, use the Contact page or open the relevant order from My Account.